Ideal HTML Billing Policy
Effective 1/1/2022
Ideal HTML has established a standard billing policy. The policy supersedes and replaces all existing billing policies applicable to your account.
The customer must provide accurate billing information at the time of account creation and inform us of any billing information change within 30 days.
Billing information includes your business's legal name, physical address/mailing address, telephone number, and email address.
You are responsible for making payment in full to Ideal HTML for any account you have opened. Account billing occurs for the following services:
- Web Design
- Web Hosting
- Domain Registration
- Website Updates
- Requesting "help" with any service related to websites or online accounts, email troubleshooting, DNS and computer questions.
Invoicing and services will remain "active" until your account has been terminated.
Invoicing
Web services are generally billed in advance except for website updates, work order requests, etc. Your web hosting and domain registration fees may increase with the industry cost increases.
Your billing is sent to you electronically. If you request paper invoicing, you must also have an email address to receive email invoicing as well.
Payment is due immediately. Check your invoice for the payment due date if applicable.
Any service will be invoiced and is due upon receipt for the total amount. If you require payments, you can request a payment plan. However, not all payment plans are accepted, and you must make your payments on every due date. You must make payments to ensure your website is active.
If your account is more than 60 days past due or you have yet to pay by your due date on two or more occasions within six months, you will receive a suspension notification from Ideal HTML. Within 24 – 48 hours from this notice, Ideal HTML reserves the right to suspend your services.
Ideal HTML reserves the right to charge late fees for past-due accounts. There is a 10-day grace period to receive payment. On the 11th day, late payments will have a 0.05% daily finance charge added to the statement retroactively to the first day considered late or a flat fee of $10, whichever is greater. For example, the statement is due on the 1st, and payment is received on the 12th. A late fee will be charged for 11 days (1st – 11th).
In addition to the late fees, Ideal HTML may also assess the Account Service Fees listed below.
Account Service Fees
Credit Card Surcharge: 3% per transaction
Late Fee: 0.05% daily finance charge or $10, whichever is greater.
Declined Credit Card: $5.00 per incident
Stop Payment/Returned Payment (NSF): $25.00 per incident
Reconnect Fee: $20.00
Default/Collection Costs: minimum Fee of $50.00
Billing Errors & Disputes
If you receive an incorrect invoice or do not receive an invoice at all, you are advised to call or email us to resolve the error immediately. An inaccurate or missing invoice does not negate charges for service or change the date for which service payment is due. We understand that invoicing errors can be frustrating. Our policy is to minimize billing errors and pursue a solution as swiftly and efficiently as possible.
In the event you dispute an invoice, you must pay the fees in the such invoice in full by the due date and file a separate written dispute with Ideal HTML within thirty (30) days from the date of receipt of the applicable invoice. Include a summary of the conflict and supporting documentation in your written argument. Following receipt of your dispute summary and supporting documentation, we will investigate and make a final determination on the dispute at our reasonable discretion. For any sums found to be owed to the client, we will issue you a credit on your next succeeding invoice.
All billing disputes must be sent in writing via postal mail or email to the contact information below. Any billing errors and conflicts not made in writing with supporting documentation within thirty (30) days of receipt of the applicable Ideal HTML invoice are waived. Ideal HTML will not be liable for any losses you incur from the disconnection or termination of services related to non-payment.
Refunds
Ideal HTML does not issue refunds for partial service whether or not the service has been used. Prepaid services are non-refundable. For all other circumstances, please allow up to 30 days for processing.
Cancellations
The client must provide Ideal HTML with a thirty (30) day written cancellation notice to terminate any Agreement. Fee schedules for month-to-month services vary from annually contracted services.
Methods of Payment
Ideal HTML accepts Visa, MasterCard, American Express, Discover, cashier checks, and check payments for your convenience. However, pre-approval for credit card payments is required. Not all services will qualify for pre-approved credit card payments.
If the account cannot be paid due to a declined credit card, Ideal HTML will make one additional attempt to charge the card. It is the client's responsibility to update Ideal HTML with accurate payment information. Ideal HTML will not save customer credit card information on file in digital or paper format.
For assistance with billing, don't hesitate to get in touch with us:
CONTACT INFORMATION
Ideal HTML
1105 S 13th St
Norfolk, NE 68701
Email: billing@idealhtml.com
Phone: 402-370-2222
